FAQ's               Ordering Help               Contact Us                       


    • How long will it take for my order to arrive?

Once the order has been placed and payment has been authorised,  we will process and post it by Royal Mail's 1st Class Signed for post.  Please allow up to 5 working days. If you require your order next day, please contact us here. For more shipping information, click here.



    • Do you ship internationally?

Yes we do! Just click the "Add International Shipping" button located in the bottom left-hand corner of any product page, after you are happy with the products in your basket. It will sort everything out for you which includes covering shipping costs. For more shipping information, click here.



    • What is your exchange or refund policy?

We will refund products that have not been opened and are still suitable for sale. Just drop us an email at lucyjoslittlegems@live.co.uk, within 72 hours receiving your order, and make the subject 'refund'. We will get back to you right away. 

Please include your full name, PayPal email address/Payment method, item code/s, description of the problem and whether you would like a refund or gift voucher.

You will have to post the product/s back to us at your own expense, and we take no responsibility for the product/s until they reach us. We either will refund you the amount paid for the product/s minus postage and packing fees via Pay Pal, or send you a gift voucher, it's your choice. Unfortunately we do not do exchanges. 

PLEASE NOTE: Due to hygiene reasons, Earrings cannot be exchanged or refunded.


    • I'd like product and Lucy Jo's Little Gems updates please!

Brilliant! Just click over to our Contact Us page, and Subscribe to our Newsletter.  You can also check out our BlogFacebook Page and Twitter.


    • What models do you offer for your Bling Cases?

We offer a range of cases including iPhone 4, iPhone 3/3gs, iPod Touch 4, iPod Touch 3, Blackberry, Nokia, HTC & Samsung. Please enter your mobile phone model in the box provided next to the buy now button. If you are unsure about what to enter, contact us here

    • Taking measurements for the Lovingly Handmade range..

When you take your neck or wrist measurement, measure all the way around your neck or wrist leaving only a little space between the tape and the skin. Take into consideration that we do add extra, so the piece can be worn comfortably and sit correctly. If you have any further questions, don't hesitate to give us a shout.


    • I have received a postcard in my package, and would like to review your products on youtube..

Go ahead! We want people to get the Lucy Jo's word out there via Twitter, Youtube and Blogging. Just give us a shout at lucyjoslittlegems@live.co.uk once you have featured us, and we'll get back to you right away.



    • Can I buy Lucy Jo's Little Gems products wholesale?

If you would like to discuss buying Lucy Jo's Little Gems products wholesale, please contact us here and enter the subject "Wholesale".



    • Could you custom make an item for me?

Email us here with your suggestion/enquiry and we'll see what we can do.



    • I would love for Lucy Jo's Little Gems to stock my products...

And we would love to see what you have to offer! Email us here with your suggestion.


    • Any other questions?

Just contact us using the contact form, send us a suggestion here, or drop us an email. 

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